Dodd's Furniture & Mattress

It was a nice sales experience with Rick, but the "store closing" sale didn't really reflect in the price of the furniture I wanted. Asked when the store was closing, they didn't know. I ordered some furniture, paid half down on good faith, with the balance to be paid on delivery. Then they asked for the balance to be paid two days BEFORE delivery. I refused, wanting to inspect the delivery as ordered and in good order, quite willing to pay ON delivery as I had agreed. They refused, so I cancelled the order.

My hubby and I are new to Nanaimo and we’re shopping for a few basics for our new home. We were gently approached by Arlene and found fabulous client service. She located items not in the building and special ordered them, helped us to assess what we needed and truly went the extra mile though another agent might have gone crazy. BTW., we are not related. 😊

AWFUL customer service department! It's actually zero star rating. I purchased an expensive custom Elran couch from Dodd's. The leather is mismatched and the recliner electric mechanism is faulty. Dodd's has one customer service person "Tina" who looks after the whole island and has 600 complaints that she cannot get to. I've been waiting 6 MONTHS to have my problem resolved (couch arrived July 29, 2022). They never let you talk to Tina as she is always in a meeting. "just email her". But she never emails you back. They hired one person "cole" who they have since "reshuffled staff" and he is now gone. He at least got the couch looked at by service to confirm it is a manufacturing issue. Now he is gone so I am in Tina's never ending waiting room. I would NEVER buy an expensive product from this distributor again. Go to Urban Barn. They are lovely!

I shopped at Dodds back in April for a new couch and kitchen table for my home before the arrival of my baby in June. While my shopping experience was pleasant, once I'd spent over 3k, including extended coverage - that service stopped abruptly. I negotiated a deal for a table and couch saving close to 800$ Total. Even though the total seemed a bit pricey I was happy with the negotiation and awaited delivery which would be ~1 month later - no problem. Delivery day comes and they bring me the entirely wrong table. Thankfully I have photos of the one that was agreed to at the sale 1 month prior - I call the store and the sales agent tells me he "thought" I wanted this other table (a much cheaper looking one that doesn't work in my small space) - and the one I want is actually 400$ more..seems shady but then after some pressing they agree to replace it with the one I had initially asked for. Another month goes by - its now the end of May and my baby is due in 3 weeks. Replacement table shows up a week or so later.. the finish is completely cracked. This is the first time I've splurged on new furniture and it arrives damaged, even the delivery guys said it was unacceptable.. so I call again. They ask me to email photos, so I do. (Delivery guys also take photos). They offer to replace with another (of the same) table to arrive in a few weeks... THIRD table shows up - scratched worse than the second. Same issue with the finish plus big scratches on the finish on top. (Photos attached) Again, I email and call. They agree it's not acceptable and let me know my original table has now been re-finished and they can replace the replacement with the fixed one. But it'll be another month.. (early July). I even call back AGAIN 2 weeks later to double check delivery and I'm assured it will be delivered within 2 weeks. Cut to today.. here I am half way through August with a 9 week old baby and still a scratched table and no word from Dodds. I know everyone is short staffed right now but this level of service and quality is just unacceptable for a first time customer and new mom who spent over 3k in store just to be run around for 3 months and end up with damaged goods and no resolution. Thanks for the deal Dodds, but it wasn't worth the hassle. Next time I'll be shopping elsewhere.

First off we purchased a single seat & a love seat on Thursday June 29 we were told we could pick it up on Saturday. So we come & it’s not there, seeing it was Canada Day we could see why there was an issue. We were told to come back on the following Wednesday no time frame was given, we come back on Wednesday at 12pm & again it is still in transit. Finally we come back today & pickup the furniture & this is what we got. Very poor quality control. Very dirty & big white weird stains. Now they’re trying to make me jump through all these hoops for a refund.